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Value-driven customer share of visits
Kim, Wansoo; Ok, Chihyung; Canter, Deborah D. - In: The service industries journal 32 (2012) 1, pp. 37-59
Persistent link: https://www.econbiz.de/10009819544
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Moderating role of a priori customerfirm relationship in service recovery situations
Kim, Wansoo; Ok, Chihyung; Canter, Deborah D. - In: The service industries journal 32 (2012) 1, pp. 59-83
Persistent link: https://www.econbiz.de/10009819545
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The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo; Ok, Chihyung; Gwinner, Kevin Patrick - In: The service industries journal 30 (2010) 7, pp. 1139-1158
Persistent link: https://www.econbiz.de/10008417737
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The effects of relational benefits on customers' perception of favorable inequity, affective commitment, and repurchase intention in full-service restaurants
Kim, Wansoo; Ok, Chihyung - In: Journal of hospitality & tourism research : JHTR ; the … 33 (2009) 2, pp. 227-244
Persistent link: https://www.econbiz.de/10009880402
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Customer orientation of service employees and rapport: influences on service-outcome variables in full-service restaurants
Kim, Wansoo; Ok, Chihyung - In: Journal of hospitality & tourism research : JHTR ; the … 34 (2010) 1, pp. 34-55
Persistent link: https://www.econbiz.de/10009880426
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Effects of attitudes vs experience of workplace fun on employee behaviors: Focused on Generation Y in the hospitality industry
Choi, Young Gin; Kwon, Junehee; Kim, Wansoo - In: International journal of contemporary hospitality management 25 (2013) 3, pp. 410-427
Persistent link: https://www.econbiz.de/10010099639
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Factors affecting franchise decisions in the restaurant industry
Hsu, Li-tzang Jane; Jang, SooCheong Shawn; Canter, … - In: Journal of hospitality & tourism research : JHTR ; the … 34 (2010) 4, pp. 440-454
Persistent link: https://www.econbiz.de/10009880446
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Hospitality and tourism research rankings by author, university, and country using six Major journals : the first decade of the new millennium
Park, Kwangmin; Phillips, WooMi Jo; Canter, Deborah D.; … - In: Journal of hospitality & tourism research : JHTR ; the … 35 (2011) 3, pp. 381-416
Persistent link: https://www.econbiz.de/10009880461
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Mixed Findings on the Service Recovery Paradox
Ok, Chihyung; Back, Ki-Joon; Shanklin, Carol W. - In: The service industries journal 27 (2007) 6, pp. 671-686
Persistent link: https://www.econbiz.de/10007764410
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Mixed Findings on the Service Recovery Paradox
Ok, Chihyung; Back, Ki-Joon; Shanklin, Carol W. - In: The service industries journal 27 (2007) 5-6, pp. 671-686
Persistent link: https://www.econbiz.de/10007842505