Narrow search
Showing 1 - 7 of 7
Cover Image
Commercial experiences from a customer perspective: Elaborated, defined and distinguished
Lilja, Johan; Eriksson, Maria; Ingelsson, Pernilla - In: The TQM journal : the international review of … 22 (2010) 3, pp. 285-293
Persistent link: https://www.econbiz.de/10008406704
Cover Image
Can selecting the right values help TQM implementation? A case study about organisational homogeneity at the Walt Disney Company
Ingelsson, Pernilla; Eriksson, Maria; Lilja, Johan - In: Total quality management & business excellence : an … 23 (2012) 1, pp. 1-12
Persistent link: https://www.econbiz.de/10009822884
Cover Image
Learning from others to adapt quality management to the future
Backstrom, Ingela; Ingelsson, Pernilla; Wiklund, Hkan - In: Total quality management & business excellence : an … 22 (2011) 2, pp. 187-197
Persistent link: https://www.econbiz.de/10008844934
Cover Image
A Two-Dimensional Perspective on Attractive Quality
Lilja, Johan; Wiklund, Håkan - In: Total quality management & business excellence : an … 18 (2007) 5-6, pp. 667-680
Persistent link: https://www.econbiz.de/10007861477
Cover Image
Putting appreciative design into practice : a case study of a course evaluation and design process
Lilja, Johan; Richardsson, Daniel - In: International journal of quality and service sciences 4 (2012) 1, pp. 4-15
Persistent link: https://www.econbiz.de/10010005233
Cover Image
Obstacles to the creation of attractive quality
Lilja, Johan; Wiklund, Håkan - In: The TQM magazine : the international bi-monthly for … 18 (2006) 1, pp. 55-66
Persistent link: https://www.econbiz.de/10007095559
Cover Image
A Two-Dimensional Perspective on Attractive Quality
Lilja, Johan; Wiklund, Håkan - In: Total quality management & business excellence : an … 18 (2007) 6, pp. 667-680
Persistent link: https://www.econbiz.de/10007794028