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Understanding the Influence of Cues from Other Customers in the Service Experience: A Scale Development and Validation
Brocato, E. Deanne; Voorhees, Clay M.; Baker, Julie - In: Journal of retailing 88 (2012) 3, pp. 384-399
Persistent link: https://www.econbiz.de/10010011497
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It's all at the mall: exploring adolescent girls' experiences
Haytko, Diana L.; Baker, Julie - In: Journal of retailing 80 (2004) 1, pp. 67
Persistent link: https://www.econbiz.de/10006610523
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The effects of wait expectations and store atmosphere evaluations on patronage intentions in service-intensive retail stores
Grewal, Dhruv; Baker, Julie; Levy, Michael; Voss, Glenn B. - In: Journal of retailing 79 (2003) 4, pp. 259
Persistent link: https://www.econbiz.de/10006611827
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Exploring internal customer service quality - Service quality among internal organizational units is an often overlooked aspect of service delivery
Marshall, Greg W.; Baker, Julie; Finn, David W. - In: The journal of business & industrial marketing 13 (1998) 4-5, pp. 381-392
Persistent link: https://www.econbiz.de/10007350240
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The Effects of the Service Environment on Affect and Consumer Perception of Waiting Time: An Integrative Review and Research Propositions
Baker, Julie; Cameron, Michaelle - In: Journal of the Academy of Marketing Science 24 (1996) 4, pp. 338-349
Persistent link: https://www.econbiz.de/10006154314
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The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions
Baker, Julie; Parasuraman, A.; Grewal, Dhruv; Voss, Glenn B. - In: Journal of marketing 66 (2002) 2, pp. 120-141
Persistent link: https://www.econbiz.de/10005943708
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Excitement at the Mall: Determinants and Effects on Shopping Response
Wakefield, Kirk L.; Baker, Julie - In: Journal of retailing 74 (1998) 4, pp. 515-540
Persistent link: https://www.econbiz.de/10006627832
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The Effect of Store Name, Brand Name and Price Discounts on Consumers' Evaluations and Purchase Intentions
Grewal, Dhruv; Krishnan, R.; Baker, Julie; Borin, Norm - In: Journal of retailing 74 (1998) 3, pp. 331-352
Persistent link: https://www.econbiz.de/10006627898
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The Effect of Store Name, Brand Name and Price Discounts on Consumers' Evaluations and Purchase Intentions
Grewal, Dhruv; Krishnan, R.; Baker, Julie; Borin, Norm - In: Journal of retailing 19980, pp. 331-352
Persistent link: https://www.econbiz.de/10006640007
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The effects of music, wait-length evaluation, and mood on a low-cost wait experience
Cameron, Michaelle Ann; Baker, Julie; Peterson, Mark; … - In: Journal of business research : JBR 56 (2003) 6, pp. 421-430
Persistent link: https://www.econbiz.de/10006721110