Narrow search
Showing 1 - 10 of 19
Cover Image
Moderating effects of supervisor support, monetary rewards, and career paths on the relationship between job burnout and turnover intentions in the context of call centers
Choi, Sujeong; Cheong, KiJu (KJ); Feinberg, Richard A. - In: Managing service quality : MSQ ; an international journal 22 (2012) 5, pp. 492-517
Persistent link: https://www.econbiz.de/10010034484
Cover Image
Multi-Channel Retailing and Customer Satisfaction: Implications for E-CRM
Warrington, P.; Gangstad, E.; Feinberg, R.; de Ruyter, K. - In: International journal of e-business research : an … 3 (2007) 2, pp. 57-69
Persistent link: https://www.econbiz.de/10008270938
Cover Image
BOOK REVIEWS - THE SOCIAL MEANING OF MONEY AND PROPERTY: IN SEARCH OF A TALISMAN
Doyle, Kenneth; Feinberg, Richard A. - In: Journal of consumer affairs : official publication of … 34 (2000) 1, pp. 143-145
Persistent link: https://www.econbiz.de/10006187958
Cover Image
"Man May Work From Sun to Sun But Woman's Work is Never Done": A Short Note on Why the Issue of Household Work Is Important Socially, Economically, and Politically
Feinberg, Richard A. - In: Family and consumer sciences research journal 24 (1996) 4, pp. 355-357
Persistent link: https://www.econbiz.de/10006631822
Cover Image
SPECIAL ISSUE: DIRECT MARKETING: WHERE THE OLD MEETS THE NEW - Shopping Motives for Mail Catalog Shopping
Eastlick, Mary Ann; Feinberg, Richard A. - In: Journal of business research : JBR 45 (1999) 3, pp. 281-290
Persistent link: https://www.econbiz.de/10006730827
Cover Image
Integrating service and design: the influences of organizational and communication factors on relative product and service characteristics
Antioco, Michael; Moenaert, Rudy K.; Feinberg, Richard A.; … - In: Journal of the Academy of Marketing Science 36 (2008) 4, pp. 501-521
Persistent link: https://www.econbiz.de/10008146669
Cover Image
Direct marketing in the USA: Past failures and future promises
Feinberg, Richard A.; Eastlick, Mary Ann - In: International journal of retail & distribution management 25 (1997) 8-9, pp. 256-261
Persistent link: https://www.econbiz.de/10006472441
Cover Image
The state of electronic customer relationship management in retailing
Feinberg, Richard A.; Kadam, Rajesh; Hokama, Leigh; … - In: International journal of retail & distribution management 30 (2002) 10, pp. 470-481
Persistent link: https://www.econbiz.de/10006439449
Cover Image
Consumer-defined service quality in international retailing
Feinberg, Richard A.; Ruyter, Ko de; Trappey, Charles; … - In: Total quality management 6 (1995) 1, pp. 61-68
Persistent link: https://www.econbiz.de/10007211312
Cover Image
Operational determinants of caller satisfaction in the call center
Feinberg, Richard A.; Kim, Ik-Suk; Hokama, Leigh; … - In: International journal of service industry management : IJSIM 11 (2000) 2, pp. 131-141
Persistent link: https://www.econbiz.de/10007118065