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What Are Your Customers Saying About You? Researchers examine the relationship between satisfaction, loyalty and complaint behavior.
Malhotra, Naresh K; Agarwal, James; Oly Ndubisi, Nelson - In: Marketing research : a magazine of management and … 22 (2010) 4, pp. 20-26
Persistent link: https://www.econbiz.de/10008818955
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Malaysian women entrepreneurs: understanding the ICT usage behaviors and drivers
Oly Ndubisi, Nelson; Kahraman, Cengiz - In: Journal of enterprise information management : an … 18 (2005) 6, pp. 721-739
Persistent link: https://www.econbiz.de/10007020971
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The moderator effect of supplier management on the relationship between supplier selection and manufacturing flexibility
Gupta, Omprakash K.; Jantan, Muhamad; Ndubisi, Nelson Oly - In: International journal of services and operations management 1 (2005) 2, pp. 147-167
Persistent link: https://www.econbiz.de/10006015414
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The association of gender to firm-customer relationship
Ndubisi, Nelson Oly; Madu, Christian N. - In: International journal of quality & reliability management 26 (2009) 2-3, pp. 283-301
Persistent link: https://www.econbiz.de/10008250886
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Impact of government export assistance on internationalization of SMEs from developing nations
Shamsuddoha, A.K.; Ali, M.Yunus; Ndubisi, Nelson Oly - In: Journal of enterprise information management : an … 22 (2009) 4, pp. 408-422
Persistent link: https://www.econbiz.de/10008316309
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Market orientation, supplier perceived value and business performance of SMEs in a Sub-Saharan African nation
Matanda, Margaret Jekanyika; Ndubisi, Nelson Oly - In: Journal of enterprise information management : an … 22 (2009) 4, pp. 384-407
Persistent link: https://www.econbiz.de/10008316310
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The antecedents of relationship quality in Malaysia and New Zealand
Ndubisi, Nelson Oly; Khoo-Lattimore, Catheryn; Yang, Lin; … - In: International journal of quality & reliability management 28 (2011) 2, pp. 233-249
Persistent link: https://www.econbiz.de/10008813295
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Conflict handling, trust and commitment in outsourcing relationship: A Chinese and Indian study
Ndubisi, Nelson Oly - In: Industrial marketing management : the international … 40 (2011) 1, pp. 109-118
Persistent link: https://www.econbiz.de/10008814586
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The association of gender to firm-customer relationship
Ndubisi, Nelson Oly; Madu, Christian N. - In: International journal of quality & reliability management 26 (2009) 3, pp. 283-301
Persistent link: https://www.econbiz.de/10008233430
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Relationship Marketing, Customer Satisfaction and Loyalty: A Theoretical and Empirical Analysis From an Asian Perspective
Ndubisi, Nelson Oly; Malhotra, Naresh; Wah, Chan Kok - In: Journal of international consumer marketing 21 (2009) 1, pp. 5-16
Persistent link: https://www.econbiz.de/10008241068