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Conceptual analysis and implementation of an integrated CRM system for service providers
Cheng, Lai-yu
;
Wang, Chih-wei
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Service business
7
(
2013
)
2
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pp. 307-328
Persistent link: https://www.econbiz.de/10010146460
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Shaping the competencies and behaviour of the insurance companies' employees in the process of creating the relations with customers
Grzebieniak, Andrzej
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Folia oeconomica Stetinensia : FOS
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2012
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The relationship between informational justice, recovery satisfaction, and loyalty : the moderating role of failure attributions
Davoud Nikbin
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Ishak Ismail
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Malliga Marimuthu
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7
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2013
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3
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pp. 419-435
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Binghamton, NY : Haworth Press
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The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry
Pérez, Andrea
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Martínez, Patricia
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Rodríguez del …
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7
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2013
)
3
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pp. 459-481
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Determining the main dimensions that affect e-customer relationship management readiness in the Egyptian banking industry
Essawi, N. El
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Aziz, R. Abd El
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Journal / The Capco Institute : journal of financial transformation
Capco, Anvers u.a.
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Bm :
Bank
und Markt ; Zeitschrift für Retailbanking
Frankfurt, M : Knapp
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21.1992,12; 22.1993 -
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bank
marketing : the premier source of innovative marketing for the financial services industry
American Bankers Association
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Washington, DC : ABA Marketing Network
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33.2001,6 -
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Journal of financial services research : JFSR
Dordrecht [u.a.] : Springer Science + Business Media Inc.
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