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Service quality, customer satisfaction and loyalty : the moderating role of gender
Karatepe, Osman M. - In: Journal of business economics and management 12 (2011) 2, pp. 278-300
Persistent link: https://www.econbiz.de/10010007063
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The effects of coworker and perceived organizational support on hotel employee outcomes : the moderating role of job embeddedness
Karatepe, Osman M. - In: Journal of hospitality & tourism research : JHTR ; the … 36 (2012) 4, pp. 495-516
Persistent link: https://www.econbiz.de/10010048103
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Does gender moderate the effects of role stress in frontline service jobs?
Karatepe, Osman M.; Yavas, Ugur; Babakus, Emin; Avci, Turgay - In: Journal of business research : JBR 59 (2006) 10, pp. 1087-1093
Persistent link: https://www.econbiz.de/10007387200
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Relationships of supervisor support and conflicts in the work–family interface with the selected job outcomes of frontline employees
Karatepe, Osman M.; Kilic, Hasan - In: Tourism management : research, policies, practice 28 (2007) 1, pp. 238-252
Persistent link: https://www.econbiz.de/10007392063
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An empirical study of the selected consequences of frontline employees’ work–family conflict and family–work conflict
Karatepe, Osman M.; Baddar, Lulu - In: Tourism management : research, policies, practice 27 (2006) 5, pp. 1017-1028
Persistent link: https://www.econbiz.de/10007287933
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The Effect of Management Commitment to Service Quality on Employees' Affective and Performance Outcomes
Babakus, Emin; Yavas, Ugur; Karatepe, Osman M.; Avci, Turgay - In: Journal of the Academy of Marketing Science 31 (2003) 3, pp. 272-286
Persistent link: https://www.econbiz.de/10006151048
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The Effect of Management Commitment to Service Quality on Employees' Affective and Performance Outcomes
Babakus, Emin; Yavas, Ugur; Karatepe, Osman M.; Avci, Turgay - In: Journal of the Academy of Marketing Science 31 (2003) 3, pp. 272
Persistent link: https://www.econbiz.de/10006151049
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Measuring service quality of banks: Scale development and validation
Karatepe, Osman M.; Yavas, Ugur; Babakus, Emin - In: Journal of retailing and consumer services 12 (2005) 5, pp. 373
Persistent link: https://www.econbiz.de/10005922002
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The effects of selected individual characteristics on frontline employee performance and job satisfaction
Karatepe, Osman M.; Uludag, Orhan; Menevis, Ismet; … - In: Tourism management : research, policies, practice 27 (2006) 4, pp. 547-560
Persistent link: https://www.econbiz.de/10006808508
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Do job resources moderate the effect of emotional dissonance on burnout?: A study in the city of Ankara, Turkey
Karatepe, Osman M. - In: International journal of contemporary hospitality management 23 (2011) 1, pp. 44-66
Persistent link: https://www.econbiz.de/10008813238