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Two component customer relationship management model for healthcare services
Chahal, Hardeep - In: Managing service quality : MSQ ; an international journal 20 (2010) 4, pp. 343-366
Persistent link: https://www.econbiz.de/10008434815
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Improving the weakest link: A TOC-based framework for small businesses
Gupta, Mahesh; Chahal, Hardeep; Kaur, Gurjeet; Sharma, Ramji - In: Total quality management & business excellence : an … 21 (2010) 8, pp. 863-884
Persistent link: https://www.econbiz.de/10008436750
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Usage and impact of Information Technology on the SSIs performance of Jammu region, North India
Chahal, Hardeep; Kohli, Ruchi - In: International journal of business and globalisation : IJBG 2 (2008) 4, pp. 437-452
Persistent link: https://www.econbiz.de/10009883227
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Managerial opinion towards IT-intensive firms of Jammu and Ludhiana regions of north India
Chahal, Hardeep; Kohli, Ruchi - In: International journal of Indian culture and business … 2 (2009) 1, pp. 71-94
Persistent link: https://www.econbiz.de/10009885476
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Confirmatory study on brand equity and brand loyalty : a special look at the impact of attitudinal and behavioural loyalty
Chahal, Hardeep; Bala, Madhu - In: Vision : the journal of business perspective 14 (2010) 1/2, pp. 1-12
Persistent link: https://www.econbiz.de/10009891848
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Consumer perceived value : the development of a multiple item scale in hospitals in the Indian context
Chahal, Hardeep; Kumari, Neetu - In: International journal of pharmaceutical and healthcare … 6 (2012) 2, pp. 167-190
Persistent link: https://www.econbiz.de/10010005813
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Service Quality and Performance in the Public Health-Care Sector
Chahal, Hardeep; Kumari, Neetu - In: Health marketing quarterly 29 (2012) 3, pp. 181-206
Persistent link: https://www.econbiz.de/10010012212
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Improving market orientation: the theory of constraints-based framework
Gupta, Mahesh C.; Sahi, Gurjeet Kaur; Chahal, Hardeep - In: Journal of strategic marketing 21 (2013) 4, pp. 305-322
Persistent link: https://www.econbiz.de/10010139192
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Modeling patient satisfaction construct in the Indian health care context
Chahal, Hardeep; Mehta, Shivani - In: International journal of pharmaceutical and healthcare … 7 (2013) 1, pp. 75-92
Persistent link: https://www.econbiz.de/10010147064
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Development of multidimensional scale for healthcare service quality (HCSQ) in Indian context
Chahal, Hardeep; Kumari, Neetu - In: Journal of Indian business research 2 (2010) 4, pp. 230-255
Persistent link: https://www.econbiz.de/10009931209