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Acquiring and retaining customers in UK banks: An exploratory study
Farquhar, Jillian Dawes; Panther, Tracy - In: Journal of retailing and consumer services 15 (2008) 1, pp. 9-21
Persistent link: https://www.econbiz.de/10007897002
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The more, the merrier? An exploratory study into managing channels in UK financial services
Farquhar, Jillian Dawes; Panther, Tracy - In: The international review of retail, distribution and … 17 (2007) 1, pp. 43-62
Persistent link: https://www.econbiz.de/10007718982
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Branding in UK banks and building societies: a relationship approach
Farquhar, Jillian Dawes - In: Journal of strategic marketing 19 (2011) 1, pp. 43-57
Persistent link: https://www.econbiz.de/10008844989
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To have and to hold : managing channels in UK high street financial services
Farquhar, Jillian Dawes; Panther, Tracy; Wright, Len Tiu - In: Qualitative market research : an international journal 11 (2008) 4, pp. 425-438
Persistent link: https://www.econbiz.de/10009853815
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Convenience : a service perspective
Farquhar, Jillian Dawes; Rowley, Jennifer - In: Marketing theory 9 (2009) 4, pp. 425-438
Persistent link: https://www.econbiz.de/10009870724