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Investor reaction to positive and negative corporate social events
Groening, Christopher; Kanuri, Vamsi Krishna - In: Journal of business research : JBR 66 (2013) 10, pp. 1852-1860
Persistent link: https://www.econbiz.de/10010132276
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Does customer satisfaction lead to an increased firm value?
Lerzan, Aksoy; Cooil, Bruce; Groening, Christopher; … - In: GfK marketing intelligence review (2009) 2, pp. 8-15
Persistent link: https://www.econbiz.de/10009893803
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How Employer and Employee Satisfaction Affect Customer Satisfaction: An Application to Franchise Services
Evanschitzky, Heiner; Groening, Christopher; Mittal, Vikas - In: Journal of service research : JSR 14 (2011) 2, pp. 136-149
Persistent link: https://www.econbiz.de/10008996487