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Trust as a key factor in successful relationships between consumers and retail service providers
Casielles, Rodolfo Váquez; Álvarez, Leticia Suárez; … - In: The service industries journal 25 (2005) 1, pp. 83-102
Persistent link: https://www.econbiz.de/10007778224
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Relationship Marketing and Information and Communication Technologies: Analysis of Retail Travel Agencies
Suárez Álvarez, Leticia; Díaz Martín, Ana María; … - In: Journal of travel research : a quarterly publication of … 45 (2007) 4, pp. 453-463
Persistent link: https://www.econbiz.de/10007769893
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The role of commtiment perceived by the consumer in service industries
Suárez Álvarez, Leticia; Vázquez Casielles, Rodolfo; … - In: Management research : the journal of the Iberoamerican … 7 (2008/09) 2, pp. 141-157
Persistent link: https://www.econbiz.de/10009886881
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Perceived justice of service recovery strategies: Impact on customer satisfaction and quality relationship This research was carried out within the framework of the research projec...
Vázquez-Casielles, Rodolfo; Suárez Álvarez, Leticia; … - In: Psychology & marketing 27 (2010) 5, pp. 487-510
Persistent link: https://www.econbiz.de/10008402946