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Service blueprinting effectiveness: drivers of success
Kostopoulos, Giannis
;
Gounaris, Spiros
;
Boukis, Achilleas
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
6
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pp. 580-592
Persistent link: https://www.econbiz.de/10010044425
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