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Analysing reviews in the Web 2.0: Small and medium hotels in Portugal
Chaves, Marcirio Silveira; Gomes, Rodrigo; Pedron, Cristiane - In: Tourism management : research, policies, practice 33 (2012) 5, pp. 1286-1288
Persistent link: https://www.econbiz.de/10009964326
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Customer relationship management adoption : using a dynamic capabilities approach
Pedron, Cristiane Drebes; Caldeira, Mario - In: International journal of internet marketing and … 6 (2011) 3, pp. 265-281
Persistent link: https://www.econbiz.de/10009850626
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Knowledge Management Implementation: An Evolutionary Process in Organizations
Oliveira, Mirian; Caldeira, Mario; Batista Romão, … - In: Knowledge and process management : the journal of … 19 (2012) 1, pp. 17-27
Persistent link: https://www.econbiz.de/10009835559