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Qualitätsmanagement
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Abu-Laimon, Amr Adel Ahmad
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Ishak Ismail
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International journal of productivity and quality management : IJPQM
8
Service business
7
Investment management and financial innovations
5
Advances in business and management forecasting
2
Chinese management studies : CMS
2
International journal of electronic customer relationship management : IJECRM
2
International journal of logistics systems and management
2
International journal of quality and service sciences
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Asia-Pacific journal of business administration
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Journal of central banking theory and practice
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Journal of fashion marketing and management
1
Organizations and markets in emerging economies
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Wirtschaft und Gesellschaft : wirtschaftspolitische Zeitschrift der Kammer für Arbeiter und Angestellte für Wien
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1
Conceptual analysis and implementation of an integrated CRM system for service providers
Cheng, Lai-yu
;
Wang, Chih-wei
- In:
Service business
7
(
2013
)
2
,
pp. 307-328
Persistent link: https://www.econbiz.de/10010146460
Saved in:
2
The determinants of the transportation outsourcing strategy for the express delivery company
Lee, Chia-chi
;
Lin, Tyrone T.
;
Cheng, Pei-chu
- In:
Service business
7
(
2013
)
2
,
pp. 207-225
Persistent link: https://www.econbiz.de/10010146464
Saved in:
3
Estimation of penalty costs in service industries
Mitra, Amitava
;
Patankar, Jayprakash G.
- In:
Advances in business and management forecasting
9
(
2013
),
pp. 47-57
Persistent link: https://www.econbiz.de/10010147161
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4
The relationship between informational justice, recovery satisfaction, and loyalty : the moderating role of failure attributions
Davoud Nikbin
;
Ishak Ismail
;
Malliga Marimuthu
- In:
Service business
7
(
2013
)
3
,
pp. 419-435
Persistent link: https://www.econbiz.de/10010159913
Saved in:
5
Perceived justice in South African airline and hospital industries :
measurement
model
Meyer, Christine F. De
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10010160050
Saved in:
6
The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry
Pérez, Andrea
;
Martínez, Patricia
;
Rodríguez del …
- In:
Service business
7
(
2013
)
3
,
pp. 459-481
Persistent link: https://www.econbiz.de/10010159911
Saved in:
7
International journal of quality and service sciences
Bingley [u.a.] : Emerald
-
1.2009 -
Persistent link: https://www.econbiz.de/10008336887
Saved in:
8
Managing service quality : MSQ ; an international journal
Bingley : Emerald
;
anfangs: Bradford : MCB Univ. Press
;
…
-
1.1990/91 -
Persistent link: https://www.econbiz.de/10008379992
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9
The impact of TQM practices on service quality in cellular communication companies in Jordan
Al-Hawary, Sulieman Ibraheem Shelash
;
Abu-Laimon, Amr …
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 446-474
Persistent link: https://www.econbiz.de/10010146206
Saved in:
10
Implementing TQM initiatives in public service organisations : case of academic libraries
Tuomi, Ville
;
Ajmal, Mian M.
;
Helo, Petri T.
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 393-411
Persistent link: https://www.econbiz.de/10010146209
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