Wieder, Bernhard; Ossimitz, Maria-Luise; Chamoni, Peter - In: International journal of economic sciences and applied … 5 (2012) 3, pp. 7-32
and re fi ne a BI quality and performance model adapted for the specific purpose, application, user group and technology … of BI tools. The ultimate performance predictors in this model are user satisfaction and the impact of BI tools on … performance. However, the results also reveal a ‘user satisfaction paradox’: In contrast to the predictions derived from the …