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Ladhari, Riadh
15
Morales, Miguel
3
Souiden, Nizar
3
Ladhari, Ines
2
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1
Leclerc, André
1
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Journal of retailing and consumer services
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Managing service quality : MSQ ; an international journal
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1
International journal of quality and service sciences
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OLC EcoSci
ECONIS (ZBW)
33
Other ZBW resources
13
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1
A review of twenty years of SERVQUAL research
Ladhari, Riadh
- In:
International journal of quality and service sciences
1
(
2009
)
2
,
pp. 172-198
Persistent link: https://www.econbiz.de/10009890245
Saved in:
2
Service quality, emotional satisfaction, and behavioural intentions: A study in the hotel industry
Ladhari, Riadh
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
3
,
pp. 308-331
Persistent link: https://www.econbiz.de/10008250449
Saved in:
3
Developing e-service quality scales: A literature review
Ladhari, Riadh
- In:
Journal of retailing and consumer services
17
(
2010
)
6
,
pp. 464-478
Persistent link: https://www.econbiz.de/10008639774
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4
The effect of consumption emotions on satisfaction and word-of-mouth communications
Ladhari, Riadh
- In:
Psychology & marketing
24
(
2007
)
12
,
pp. 1085-1108
Persistent link: https://www.econbiz.de/10007876384
Saved in:
5
The movie experience: A revised approach to determinants of satisfaction
Ladhari, Riadh
- In:
Journal of business research : JBR
60
(
2007
)
5
,
pp. 454-462
Persistent link: https://www.econbiz.de/10007723584
Saved in:
6
The lodging quality index: an independent assessment of validity and dimensions
Ladhari, Riadh
- In:
International journal of contemporary hospitality management
24
(
2012
)
4
,
pp. 628-653
Persistent link: https://www.econbiz.de/10009977080
Saved in:
7
Consumer trust toward retail websites: Comparison between pure click and click-and-brick retailers
Toufaily, Elissar
;
Souiden, Nizar
;
Ladhari, Riadh
- In:
Journal of retailing and consumer services
20
(
2013
)
6
,
pp. 538-548
Persistent link: https://www.econbiz.de/10010172100
Saved in:
8
Building loyalty with online financial services customers: Is there a gender difference?
Ladhari, Riadh
;
Leclerc, André
- In:
Journal of retailing and consumer services
20
(
2013
)
6
,
pp. 560-569
Persistent link: https://www.econbiz.de/10010172102
Saved in:
9
Alternative measures of service quality: a review
Ladhari, Riadh
- In:
Managing service quality : MSQ ; an international journal
18
(
2008
)
1
,
pp. 65-86
Persistent link: https://www.econbiz.de/10007978981
Saved in:
10
Comparative cross-cultural service quality: an assessment of research methodology
Morales, Miguel
;
Ladhari, Riadh
- In:
Journal of service management
22
(
2011
)
2
,
pp. 241-266
Persistent link: https://www.econbiz.de/10008995330
Saved in:
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