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International journal of electronic customer relationship management : IJECRM
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1
Conceptual analysis and implementation of an integrated CRM system for service providers
Cheng, Lai-yu
;
Wang, Chih-wei
- In:
Service business
7
(
2013
)
2
,
pp. 307-328
Persistent link: https://www.econbiz.de/10010146460
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2
Shaping the competencies and behaviour of the insurance companies' employees in the process of creating the relations with customers
Grzebieniak, Andrzej
- In:
Folia oeconomica Stetinensia : FOS
11
(
2012
)
1
,
pp. 140-151
Persistent link: https://www.econbiz.de/10010148359
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3
The relationship between informational justice, recovery satisfaction, and loyalty : the moderating role of failure attributions
Davoud Nikbin
;
Ishak Ismail
;
Malliga Marimuthu
- In:
Service business
7
(
2013
)
3
,
pp. 419-435
Persistent link: https://www.econbiz.de/10010159913
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4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Binghamton, NY : Haworth Press
-
1.2002 -
Persistent link: https://www.econbiz.de/10008932868
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5
Customer orientation, merchandising competencies, and financial performance of small fashion retailers in Bangkok
Chotekorakul, Warin
;
Nelson, James
- In:
Journal of fashion marketing and management
17
(
2013
)
2
,
pp. 225-242
Persistent link: https://www.econbiz.de/10010159662
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6
Tourismus-Journal : Zeitschrift für tourismuswissenschaftliche Forschung und Praxis
Stuttgart : Lucius & Lucius
;
1997: Limburgerhof : FBV …
-
1.1997 - 8.2004/06(2006); damit Ersch. eingest
Persistent link: https://www.econbiz.de/10008276068
Saved in:
7
Tourism management : research, policies, practice
Amsterdam [u.a.] : Elsevier Science
;
anfangs: Guildford …
-
3.1982 -
Persistent link: https://www.econbiz.de/10008337228
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8
Entrepreneurship in the informal sector : the case of the pedicab drivers of Yogyakarta, Indonesia
Dahles, Heidi
;
Prabawa, Titi Susilowati
- In:
Journal of small business and entrepreneurship : JSBE ; …
26
(
2013
)
1/3
,
pp. 241-259
Persistent link: https://www.econbiz.de/10010185014
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9
Tourism economics : the business and finance of tourism and recreation
London : Print Publ.
-
1.1995 -
Persistent link: https://www.econbiz.de/10010186685
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10
Tourism analysis : an interdisciplinary journal
New York, NY [u.a.] : Cognizant Communication Corp
-
1.1996 -
Persistent link: https://www.econbiz.de/10010186714
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