Narrow search
Showing 1 - 10 of 37
Cover Image
Multi-channel service retailing: The effects of channel performance satisfaction on behavioral intentions
van Birgelen, Marcel; de Jong, Ad; de Ruyter, Ko - In: Journal of retailing 82 (2006) 4, pp. 367
Persistent link: https://www.econbiz.de/10007384958
Cover Image
Linking Employee Confidence to Performance: A Study of Self-Managing Service Teams
de Jong, Ad; de Ruyter, Ko; Wetzels, Martin - In: Journal of the Academy of Marketing Science 34 (2006) 4, pp. 576-587
Persistent link: https://www.econbiz.de/10007278677
Cover Image
Customer evaluations of after-sales service contact modes: An empirical analysis of national culture's consequences
van Birgelen, Marcel; de Ruyter, Ko; de Jong, Ad; … - In: International journal of research in marketing : IJRM ; … 19 (2002) 1, pp. 43-64
Persistent link: https://www.econbiz.de/10006176362
Cover Image
Antecedents and Consequences of Group Potency: A Study of Self-Managing Service Teams
de Jong, Ad; de Ruyter, Ko; Wetzels, Martin - In: Management science : journal of the Institute for … 51 (2005) 11, pp. 1610-1625
Persistent link: https://www.econbiz.de/10006076769
Cover Image
Customer-sales employee encounters: a dyadic perspective
van Dolen, Willemijn; Lemmink, Jos; de Ruyter, Ko; de … - In: Journal of retailing 78 (2002) 4, pp. 265-280
Persistent link: https://www.econbiz.de/10006614853
Cover Image
Principles and Principals: Do Customer Stewardship and Agency Control Compete or Complement When Shaping Frontline Employee Behavior?
Schepers, Jeroen; Falk, Tomas; de Ruyter, Ko; de Jong, Ad; … - In: Journal of marketing 76 (2012) 6, pp. 1-21
Persistent link: https://www.econbiz.de/10010037710
Cover Image
Service Climate in Self-Managing Teams: Mapping the Linkage of Team Member Perceptions and Service Performance Outcomes in a Business-to-Business Setting
Jong, Ad de; Ruyter, Ko de; Lemmink, Jos - In: Journal of management studies : JMS 42 (2005) 8, pp. 1593-1620
Persistent link: https://www.econbiz.de/10005879513
Cover Image
Antecedents and Consequences of the Service Climate in Boundary-Spanning Self-Managing Service Teams
Jong, Ad de; Ruyter, Ko de; Lemmink, Jos - In: Journal of marketing 68 (2004) 2, pp. 18-35
Persistent link: https://www.econbiz.de/10005927930
Cover Image
B ORGANIZATIONAL BEHAVIOR - Antecedents and consequences of group potency: A study of self-managing service teams Bz:130
Jong, Ad de; Wetzels, Martin; Ruyter, Ko de - In: Operations research, Management science : OR MS ; the … 47 (2007) 1, pp. 41-42
Persistent link: https://www.econbiz.de/10007601996
Cover Image
Linking employee perceptions of collective efficacy in self-managing service teams with customer-perceived service quality: A psychometric assessment
Jong, Ad de; Wetzels, Martin; Ruyter, Ko de - In: International journal of service industry management : IJSIM 19 (2008) 3, pp. 353-378
Persistent link: https://www.econbiz.de/10008071429