Narrow search
Showing 1 - 10 of 19
Cover Image
DAS EGO ÜBERWINDEN - SELBSTMANAGEMENT: Viele ehrgeizige Manager kommen sich auf dem Weg nach oben selbst in die Quere. Lernen Sie, fünf typische Fehler zu vermeiden.
Morriss, Anne; Ely, Robin; Frei, Frances - In: Harvard-Business-Manager : das Wissen der Besten 33 (2011) 3, pp. 36-42
Persistent link: https://www.econbiz.de/10008851263
Cover Image
Experience MANAGING YOURSELF Stop Holding Yourself Back Five self-imposed barriers keep people from becoming exceptional leaders. Here's how to overcome them.
Morriss, Anne; Ely, Robin J; Frei, Frances X - In: Harvard business review : HBR (2011), pp. 160-164
Persistent link: https://www.econbiz.de/10008781275
Cover Image
Experience - MANAGING YOURSLEF - Stop Holding Yourself Back - Five self-imposed barriers keep people from becoming exceptional leaders. Here's how to overcome them.
Morriss, Anne; Ely, Robin J; Frei, Frances X - In: Harvard business review : HBR (2011), pp. 160-164
Persistent link: https://www.econbiz.de/10009289409
Cover Image
Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel
Campbell, Dennis; Frei, Frances - In: Management science : journal of the Institute for … 56 (2010) 1, pp. 4-25
Persistent link: https://www.econbiz.de/10008353380
Cover Image
Market heterogeneity and local capacity decisions in services
Campbell, Dennis; Frei, Frances - In: Manufacturing & service operations management : M & SOM 13 (2011) 1, pp. 2-19
Persistent link: https://www.econbiz.de/10009866309
Cover Image
Breaking the Trade-Off Between Efficiency and Service - Customers introduce tremendous variability to most service businesses. Learning to manage that variability is central to mak...
Frei, Frances X. - In: Harvard business review : HBR (2006), pp. 92-101
Persistent link: https://www.econbiz.de/10007386768
Cover Image
Do Better Customers Utilize Electronic Distribution Channels? The Case of PC Banking
Hitt, Lorin M.; Frei, Frances X. - In: Management science : journal of the Institute for … 48 (2002) 6, pp. 732-748
Persistent link: https://www.econbiz.de/10006087311
Cover Image
Process Variation as a Determinant of Bank Performance: Evidence from the Retail Banking Study
Frei, Frances X.; Kallakota, Ravi; Leone, Andrew J.; … - In: Management science : journal of the Institute for … 45 (1999) 9, pp. 1210-1220
Persistent link: https://www.econbiz.de/10006096507
Cover Image
Process Variation as a Determinant of Bank Performance: Evidence from the Retail Banking Study
Frei, Frances X.; Kallakota, Ravi; Leone, Andrew J.; … - In: Management science : journal of the Institute for … 45 (1999) 9, pp. 1210-1220
Persistent link: https://www.econbiz.de/10006096514
Cover Image
Process Variation as a Determinant of Bank Performance: Evidence from the Retail Banking Study
Frei, Frances X.; Kallakota, Ravi; Leone, Andrew J.; … - In: Management science : journal of the Institute for … 45 (1999) 9, pp. 1210-1220
Persistent link: https://www.econbiz.de/10006096521