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Frei, Frances X.
14
Leone, Andrew J.
4
Marx, Leslie M.
4
Campbell, Dennis
3
Frei, Frances
3
Harker, Patrick T.
3
Kallakota, Ravi
3
Morriss, Anne
3
Ely, Robin J
2
Frei, Frances X
2
Hitt, Lorin M.
2
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1
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Management science : journal of the Institute for Operations Research and the Management Sciences
5
Harvard business review : HBR
4
Operations research, Management science : OR MS ; the international literature digest
3
Harvard-Business-Manager : das Wissen der Besten
2
Production and operations management : an international journal of the Production and Operations Management Society
2
European journal of operational research : EJOR
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OLC EcoSci
ECONIS (ZBW)
34
RePEc
18
USB Cologne (EcoSocSci)
4
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1
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DAS EGO ÜBERWINDEN - SELBSTMANAGEMENT: Viele ehrgeizige Manager kommen sich auf dem Weg nach oben selbst in die Quere. Lernen Sie, fünf typische Fehler zu vermeiden.
Morriss, Anne
;
Ely, Robin
;
Frei, Frances
- In:
Harvard-Business-Manager : das Wissen der Besten
33
(
2011
)
3
,
pp. 36-42
Persistent link: https://www.econbiz.de/10008851263
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2
Experience MANAGING YOURSELF Stop Holding Yourself Back Five self-imposed barriers keep people from becoming exceptional leaders. Here's how to overcome them.
Morriss, Anne
;
Ely, Robin J
;
Frei, Frances X
- In:
Harvard business review : HBR
(
2011
),
pp. 160-164
Persistent link: https://www.econbiz.de/10008781275
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3
Experience - MANAGING YOURSLEF - Stop Holding Yourself Back - Five self-imposed barriers keep people from becoming exceptional leaders. Here's how to overcome them.
Morriss, Anne
;
Ely, Robin J
;
Frei, Frances X
- In:
Harvard business review : HBR
(
2011
),
pp. 160-164
Persistent link: https://www.econbiz.de/10009289409
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4
Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel
Campbell, Dennis
;
Frei, Frances
- In:
Management science : journal of the Institute for …
56
(
2010
)
1
,
pp. 4-25
Persistent link: https://www.econbiz.de/10008353380
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5
Market heterogeneity and local capacity decisions in services
Campbell, Dennis
;
Frei, Frances
- In:
Manufacturing & service operations management : M & SOM
13
(
2011
)
1
,
pp. 2-19
Persistent link: https://www.econbiz.de/10009866309
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6
Breaking the Trade-Off Between Efficiency and Service - Customers introduce tremendous variability to most service businesses. Learning to manage that variability is central to mak...
Frei, Frances X.
- In:
Harvard business review : HBR
(
2006
),
pp. 92-101
Persistent link: https://www.econbiz.de/10007386768
Saved in:
7
Do Better Customers Utilize Electronic Distribution Channels? The Case of PC Banking
Hitt, Lorin M.
;
Frei, Frances X.
- In:
Management science : journal of the Institute for …
48
(
2002
)
6
,
pp. 732-748
Persistent link: https://www.econbiz.de/10006087311
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8
Process Variation as a Determinant of Bank Performance: Evidence from the Retail Banking Study
Frei, Frances X.
;
Kallakota, Ravi
;
Leone, Andrew J.
; …
- In:
Management science : journal of the Institute for …
45
(
1999
)
9
,
pp. 1210-1220
Persistent link: https://www.econbiz.de/10006096507
Saved in:
9
Process Variation as a Determinant of Bank Performance: Evidence from the Retail Banking Study
Frei, Frances X.
;
Kallakota, Ravi
;
Leone, Andrew J.
; …
- In:
Management science : journal of the Institute for …
45
(
1999
)
9
,
pp. 1210-1220
Persistent link: https://www.econbiz.de/10006096514
Saved in:
10
Process Variation as a Determinant of Bank Performance: Evidence from the Retail Banking Study
Frei, Frances X.
;
Kallakota, Ravi
;
Leone, Andrew J.
; …
- In:
Management science : journal of the Institute for …
45
(
1999
)
9
,
pp. 1210-1220
Persistent link: https://www.econbiz.de/10006096521
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