Narrow search
Showing 1 - 4 of 4
Cover Image
The effects of customer focus on new product performance
Mokhtar, Sany Sanuri Mohd - In: Business strategy series 14 (2013) 2/3, pp. 67-71
Persistent link: https://www.econbiz.de/10010147088
Cover Image
Does customer relationship management influence call centre quality performance? An empirical industry analysis
Abdullateef, Aliyu Olayemi; Salleh, Salniza Md. - In: Total quality management & business excellence : an … 24 (2013) 9, pp. 1035-1045
Persistent link: https://www.econbiz.de/10010169949
Cover Image
The influence of top management commitment, process quality management and quality design on new product performance: A case of Malaysian manufacturers
Mokhtar, Sany Sanuri Mohd; Yusof, Rushami Zien - In: Total quality management & business excellence : an … 21 (2010) 3, pp. 291-301
Persistent link: https://www.econbiz.de/10008418001
Cover Image
Linkages between CRM technologies, knowledge applications and first call resolution in inbound call centres
Abdullateef, Aliyu Olayemi; Mokhtar, Sany Sanuri Mohd; … - In: International journal of electronic customer … 7 (2013) 1, pp. 68-86
Persistent link: https://www.econbiz.de/10010184748