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Impact of service quality on c...
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Unternehmenserfolg
44
Beziehungsmarketing
24
Dienstleistungsqualität
16
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11
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International journal of electronic customer relationship management : IJECRM
9
Service business
6
International journal of productivity and quality management : IJPQM
3
International journal of quality and service sciences
3
Journal of fashion marketing and management
3
Competitiveness review : an international business journal incorporating Journal of global competitiveness
2
Folia oeconomica Stetinensia : FOS
2
International journal of business and globalisation : IJBG
2
International journal of business competition and growth : IJBCG
2
International journal of logistics systems and management
2
Investment management and financial innovations
2
Journal of advances in management research : JAMR
2
Journal of social entrepreneurship
2
Organizations and markets in emerging economies
2
Problems and perspectives in management : PPM
2
Advances in business and management forecasting
1
African journal of economic and management studies : AJEMS
1
Asia-Pacific journal of accounting & economics : APJAE
1
Asian business & management
1
Banque de France bulletin / Quarterly selection of articles
1
EuroMed journal of business
1
International journal of accounting, auditing and performance evaluation : IJAAPE
1
International journal of commerce and management
1
International journal of economic sciences and applied research : IJESAR
1
International journal of entrepreneurship and small business
1
International journal of gender and entrepreneurship
1
International journal of pharmaceutical and healthcare marketing : IJPHM
1
Journal of Chinese entrepreneurship
1
Journal of business & entrepreneurship : JBE
1
Journal of small business and entrepreneurship : JSBE ; the journal of the Canadian Council for Small Business and Entrepreneurship
1
Management research : the journal of the Iberoamerican Academy of Management
1
Nankai business review international
1
Theoretical and applied economics : GAER review
1
Tourism planning & development
1
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OLC EcoSci
ECONIS (ZBW)
106,194
Other ZBW resources
3,304
RePEc
2,650
USB Cologne (EcoSocSci)
1,654
EconStor
1,230
BASE
384
USB Cologne (business full texts)
87
ArchiDok
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1
The relationship between informational justice, recovery satisfaction, and loyalty : the moderating role of failure attributions
Davoud Nikbin
;
Ishak Ismail
;
Malliga Marimuthu
- In:
Service business
7
(
2013
)
3
,
pp. 419-435
Persistent link: https://www.econbiz.de/10010159913
Saved in:
2
Factors influencing adoption of relationship marketing practices for overall growth of firm : an ISM-based model validation
Gupta, Ashish
;
Sahu, G. P.
- In:
International journal of electronic customer …
7
(
2013
)
1
,
pp. 21-44
Persistent link: https://www.econbiz.de/10010184750
Saved in:
3
Estimation of penalty costs in service industries
Mitra, Amitava
;
Patankar, Jayprakash G.
- In:
Advances in business and management forecasting
9
(
2013
),
pp. 47-57
Persistent link: https://www.econbiz.de/10010147161
Saved in:
4
Perceived justice in South African airline and hospital industries : measurement model
Meyer, Christine F. De
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10010160050
Saved in:
5
Conceptual analysis and implementation of an integrated CRM system for service providers
Cheng, Lai-yu
;
Wang, Chih-wei
- In:
Service business
7
(
2013
)
2
,
pp. 307-328
Persistent link: https://www.econbiz.de/10010146460
Saved in:
6
Shaping the competencies and behaviour of the insurance companies' employees in the process of creating the relations with customers
Grzebieniak, Andrzej
- In:
Folia oeconomica Stetinensia : FOS
11
(
2012
)
1
,
pp. 140-151
Persistent link: https://www.econbiz.de/10010148359
Saved in:
7
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Binghamton, NY : Haworth Press
-
1.2002 -
Persistent link: https://www.econbiz.de/10008932868
Saved in:
8
The determinants of the transportation outsourcing strategy for the express delivery company
Lee, Chia-chi
;
Lin, Tyrone T.
;
Cheng, Pei-chu
- In:
Service business
7
(
2013
)
2
,
pp. 207-225
Persistent link: https://www.econbiz.de/10010146464
Saved in:
9
What hooks customers into using online reservation portals : a multichannel perspective
Al-Hawari, Mohammad Ahmad
- In:
International journal of electronic customer …
7
(
2013
)
1
,
pp. 1-20
Persistent link: https://www.econbiz.de/10010184751
Saved in:
10
Customer orientation, merchandising competencies, and financial performance of small fashion retailers in Bangkok
Chotekorakul, Warin
;
Nelson, James
- In:
Journal of fashion marketing and management
17
(
2013
)
2
,
pp. 225-242
Persistent link: https://www.econbiz.de/10010159662
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