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Estimation of penalty costs in service industries

Mitra, Amitava; Patankar, Jayprakash G. - In: Advances in business and management forecasting 9 (2013), pp. 47-57

Persistent link: https://www.econbiz.de/10010147161

The relationship between informational justice, recovery satisfaction, and loyalty : the moderating role of failure attributions

Davoud Nikbin; Ishak Ismail; Malliga Marimuthu - In: Service business 7 (2013) 3, pp. 419-435

Persistent link: https://www.econbiz.de/10010159913

Perceived justice in South African airline and hospital industries : measurement model

Meyer, Christine F. De; Petzer, Daniel J.; Svari, Sander; … - In: International journal of quality and service sciences 5 (2013) 2, pp. 120-139

Persistent link: https://www.econbiz.de/10010160050

Quality and value in university services : the experience of the placement service at the University of Urbino "Carlo Bo"

Pencarelli, Tonino; Splendiani, Simone; Cini, Daniela - In: International journal of quality and service sciences 5 (2013) 2, pp. 140-154

Persistent link: https://www.econbiz.de/10010160049

Develoment of an integrated TQM-based system for university accreditation requirements

Moynihan, Gary P.; Sachdeva, Rajwinder - In: International journal of productivity and quality … 12 (2013) 1, pp. 38-60

Persistent link: https://www.econbiz.de/10010146214

Positive and negative impact of increased tertiary attainment

Busikova, Alena - In: International journal of economic sciences and applied … 6 (2013) 1, pp. 41-57

The theory of human capital clearly states that the investments into the education bring many benefits and are worth the cost. The OECD Education at a Glance analysis provides support for both public and private investing in tertiary education as the net present value is positive for all...

Persistent link: https://www.econbiz.de/10010160675