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Post-recovery customer relationships and customer partnerships in a restaurant setting
Kim, Taegoo (Terry); Yoo, Joanne Jung-Eun; Lee, Gyehee - In: International journal of contemporary hospitality management 24 (2012) 3, pp. 381-402
Persistent link: https://www.econbiz.de/10009961820
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The managed heart: The structural analysis of the stressor–strain relationship and customer orientation among emotional labor workers in Korean hotels
Lee, Gyehee; Kim, Taegoo (Terry); Shin, Seok Ho; Oh, … - In: International journal of hospitality management 31 (2012) 4, pp. 1067-1083
Persistent link: https://www.econbiz.de/10009983825
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A modified and extended Triandis model for the enablersprocessoutcomes relationship in hotel employees' knowledge sharing
Kim, Taegoo (Terry); Lee, Gyehee - In: The service industries journal 32 (2012) 13, pp. 2059-2091
Persistent link: https://www.econbiz.de/10010001828
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Emotional intelligence and emotional labor acting strategies among frontline hotel employees
Kim, Taegoo (Terry); Yoo, Joanne Jung-Eun; Lee, Gyehee; … - In: International journal of contemporary hospitality management 24 (2012) 7, pp. 1029-1047
Persistent link: https://www.econbiz.de/10010028077
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The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels
Kim, Taegoo (Terry); Kim, Woo Gon; Kim, Hong-Bumm - In: Tourism management : research, policies, practice 30 (2009) 1, pp. 51-62
Persistent link: https://www.econbiz.de/10008162346
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Modeling roles of subjective norms and eTrust in customers' acceptance of airline B2C eCommerce websites
Kim, Hong-bumm; Kim, Taegoo (Terry); Shin, Sung Won - In: Tourism management : research, policies, practice 30 (2009) 2, pp. 266-277
Persistent link: https://www.econbiz.de/10008170337
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Modeling roles of subjective norms and eTrust in customers' acceptance of airline B2C eCommerce websites
Kim, Hong-bumm; Kim, Taegoo (Terry); Shin, Sung Won - In: Tourism management : research, policies, practice 30 (2009) 2, pp. 266-278
Persistent link: https://www.econbiz.de/10008890017
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The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels
Kim, Taegoo (Terry); Kim, Woo Gon; Kim, Hong-Bumm - In: Tourism management : research, policies, practice 30 (2009) 1, pp. 51-63
Persistent link: https://www.econbiz.de/10008890046
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WWW.Branding.States.US:An analysis of brand-building elements in the US state tourism websites
Lee, Gyehee; Cai, Liping A.; O’Leary, Joseph T. - In: Tourism management : research, policies, practice 27 (2006) 5, pp. 815-828
Persistent link: https://www.econbiz.de/10007287951
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The economic value portfolio matrix: A target market selection tool for destination marketing organizations
Lee, Gyehee; Morrison, Alastair M.; O’Leary, Joseph T. - In: Tourism management : research, policies, practice 27 (2006) 4, pp. 576-588
Persistent link: https://www.econbiz.de/10006808506