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The international journal of bank marketing : IJBM
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Price unfairness: the indirect effect on switching and negative word-of-mouth
Santos, Cristiane Pizzutti dos
;
Basso, Kenny
- In:
The journal of product & brand management
21
(
2012
)
7
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pp. 547-558
Persistent link: https://www.econbiz.de/10010040050
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Do ongoing relationships buffer the effects of service recovery on customers' trust and loyalty?
Santos, Cristiane Pizzutti dos
;
Basso, Kenny
- In:
The international journal of bank marketing : IJBM
30
(
2012
)
3
,
pp. 168-193
Persistent link: https://www.econbiz.de/10009848328
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