As a result of recent global trends, high street retailers are under increasing pressure to sustain the low cost business model whilst at the same time fulfilling the needs of an increasingly demanding consumer. This paper examines customer expectations of product quality and customer...

The Islamic banking system is expected to face strong competition not only from the Islamic banks but also from well-established conventional banks offering Islamic products and services. In this study, we focus on the 'Islamic Bank of Britain' the only indigenous bank of its kind in UK. The...

According to the representative studies higher level of customers' perceived value leads to higher level of customer satisfaction, greater level of customer loyalty and to a greater success of organisation. Due to this, service providers have to recognize all important factors of customers'...

Los indicadores bibliométricos responden a la utilidad de medir y evaluar la actividad científica de un determinado campo de estudio. La finalidad de este artículo es aplicar este tipo de instrumentos a una disciplina que cuenta con un creciente reconocimiento como es la economía de la...

This research attempts to understand affiliate marketing success and application within three financial services markets. The results of both quantitative and qualitative research reveal a distinct pattern of success and failure in the markets researched. These results were used in order to...

Commenting on recent research articles which look at the potential health benefits of behaviour change, the PLoS Medicine Editors say that publication of the findings of such research is only one part of the behaviour-change process.

In this paper, we investigate the effect of an academic degree on the gender wage gap, examining the cases of Greece and the UK. Using Labour Force Survey (LFS) micro-data, we first compare the returns to higher education for each gender separately, we then decompose the gender wage gap between...

This is not a research article but an opinion paper that shares insight into the field of performance measurement from both our direct observations and the views of several manufacturing and service companies from the UK and Norway. Data was collected through a survey on the adoption and...

During the last decades, international trade flows of the industrialised countries became more and more intra-industry. At the same time, employment perspectives particularly of the low skilled by tendency deteriorated in these countries. This phenomenon is often traced back to the fact that...