Khan, Mohammad Ayub; Soliman, Khalid S. - In: Journal of Electronic Commerce in Organizations (JECO) 7 (2009) 4, pp. 21-30
The Internet has a significant impact on service organizations their way they are managed. This article examines the role of Internet in moderating the relative importance of various stakeholders such as customers, suppliers, distributors, stockholders, managers, and employees in service...