This is an exposition written in response to the claims in Wang and Wang (2005) about the problems with the method of OCRA, operational competitiveness rating analysis, for gauging the relative performances of a set of operating entities. Copyright © 2007 John Wiley & Sons, Ltd.

The Indian manufacturing and service industries are at a defining moment of rapid advancement and explosion, which is expected to take the country to the next level of global competitiveness. This paper reviews the recent events that have shaped the country’s economic and business landscape...

The Hong Kong branch of an international investment bank hired additional staff in anticipation of increased business activity that eventually did not quite materialize and management was concerned about the effect of that decision on the bank's overall performance profile. This paper summarizes...