Recently, Business Process Management (BPM) has gained a lot of attention both from the academic world and the industrial world. The similarities between workflow management and business process management can make one wonder whether it's all old wine in new bottles. But although there are many...

In order to realize successful Business-to-Business integration (B2Bi) the parties involved should agree on a number of business and ICT-related issues. These agreements may be based on bilateral discussions or on proprietary or open standards. The appropriateness of using standards depends on...

Web services are a recent, Internet based technology to integrate applications and business processes within a single company and across multiple companies. This paper first sketches the basic principles that underlie web services and then proposes an event based integration approach, where...

Het ontwikkelen van kwalitatief hoogstaande informatiesystemen is verre van gemakkelijk. De kwaliteit van informatiesystemen begint bij de kwaliteit van de specificaties. In dit domein is er nog veel ruimte voor verbetering. In dit artikel illustreren we hoe bedrijfsmodellering kan bijdragen tot...

Enterprise architecture (EA) is a coherent whole of principles, methods, and models that are used in the design and realization of an enterprise’s organizational structure, business processes, information systems, and infrastructure. Recent research indicates the need for EA in small and...

Business processes (e.g. supply chains) are at the heart of organisations by describing their way of working. Globalisation, higher competitiveness, more demanding customers, growing IT possibilities, etc.; all those challenges put pressure on organisations to perform better, and thus to obtain...

Undoubtedly, Customer Relationship Management (CRM) has gained its importance through the statement that acquiring a new customer is several times more costly than retaining and selling additional products to existing customers. Consequently, marketing practitioners are currently often focusing...

The amount of newly created information increases every year. Large-scale automation projects, the ubiquity of personal computers and the declining prices of storage are all factors that contribute to this trend. The huge amount of information has made it impossible for human analysts to gain a...

In information and data quality management, we need good tools and architectures. But, in order to achieve real productivity and quality improvements, the technology is not enough. Most of all we need the good attitude to deal with information. This paper introduces the concept of ‘information...