We live in an era when a remarkable number of new information and other technologies are successfully bypassing the main obstacle to technological advance: technology support network (TSN). Technology support net, when fully established and fixed, erects significant barriers to innovation....

A majority of the previous self-service research has been completed in a utilitarian environment where concepts such as efficiency reign supreme. In a hedonic oriented self-service, efficiency may not be the only goal. In response to this question, the current research evaluates how task...

Рассмотрена двухфазная модель с неограниченными очередями на каждой фазе, предназначенная для расчета и оптимизации телефонных речевых порталов...

Моделируется гибридный центр связи и обработки вызовов современной архитектуры, имеющий сервисы самообслуживания на базе компьютерного распознавания речи....

Many categories of middlemen can act in a distribution channel. We consider that the efficiency of a distribution channel is strongly connected with the number, kind and even identity of the middlemen that form it. The pattern analysis of the middlemen who acts in the distribution channel...

This article examines the early stages of the self-service and supermarket innovations in post-war Britain. It does so in the context of co-operative retailers and in particular investigates both why such organizations were pre-eminent in the adoption of self-service as well as how they...

Swedish self-service grew swiftly from the late 1940s. One important conduit of knowledge was journals. This article studies how self-service was perceived, promoted or opposed in Swedish trade journals in 1935-1955. The main sources are journals published by wholesaling/retailing businesses...

Le merchandising s'est développé avec la méthode de vente en libre service. Le merchandising a pour objectifs d'utiliser au mieux la surface de vente du magasin, de créer des rayons attractifs, de mettre en valeur les produits afin d'obtenir le maximum de vente. Le merchandising a pour but...

This article explores the Americanisation of food retailing in Spain while making a running comparison with developments in Britain and more especially, within the development of self-service techniques. This international comparison helps to ascertain the evolution and modernisation of food...

The bulk of self-service research has focused on customers' static attitudes toward the technology while failing to note that situational influences can often have just as much, if not more, influence on a customer's decision to approach or avoid a self-service technology (SST). Exploring the...