The article presents some basic concepts related to service management, highlighting central characteristics described in three temporary dimensions: past, present and future. The research includes an incursion into classical theories, analyzing present trends and the ability to see them both as...

The Washington consensus was identified as a neoliberal manifesto and received a vast amount of criticism. In response, lately, John Williamson has offered a new set of policies in the 'After the Washington Consensus'. The aim of this paper is to determine whether there has been any substantial...