Empirical studies increasingly reflect the importance of service work in the economy. This article analyses the implications of this evolution for theories of work and employment. It critically reviews some key notions that are taken for granted in the research literature on service work and...

In view of current changes in the sphere of production and in the nature of work, there is no doubt of the necessity for individual and public investments in human capital formation. But starting from this premise, the paper stresses the need to consider both the formation and the use of...

Schemes for workplace participation have long been promoted and vilified. Such conflicting views have been brought into sharp focus by the highly variable results of such practices as teamwork. Yet a theoretical framework to grasp workplace co-operation is lacking. This paper develops a...

A previous article developed a framework to understand workplace co-operation. We now elaborate on the key structuring conditions (technology, product markets and institutional regulation) generating different patterns and illustrate from field research how these different workplace regimes...