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Uncovering the relationship between the degree of transparency and the level of trade logistics in the Middle East and North Africa
Omran, Mohammed Fawzy - In: African Journal of Economic and Sustainable Development 1 (2012) 4, pp. 377-388
, ease of shipments, competence and quality of services, ability to follow up and track consignments, and frequency of …
Persistent link: https://www.econbiz.de/10010670303
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Understanding satisfying service encounters in retail banking - a dyadic perspective
Kania, Nathalie; Gruber, Thorsten - In: International Journal of Services, Economics and Management 5 (2013) 3, pp. 222-255
, competence, responsiveness, honesty, and communication skills. …
Persistent link: https://www.econbiz.de/10010816543
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Services are Different: Job Characteristics, Working Conditions and Pay Levels in OECD Countries
Ochel, Wolfgang - In: CESifo Forum 2 (2001) 4, pp. 55-57
Persistent link: https://www.econbiz.de/10005013134
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Pro: Opening the Services Market – Standing Still is not an Option / Contra: Greens ask for Alternative Approach to the Liberalization of Services in the EU
McCreevy, Charlie; Rühle, Heidi - In: CESifo Forum 6 (2005) 1, pp. 29-31
Persistent link: https://www.econbiz.de/10004998670
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Decentralising the public sector: The Impact of Decentralisation on Service Delivery, Corruption, Fiscal Management and Growth in Developing and Emerging Market Economies: A Synthe...
Shah, Anwar; Thompson, Theresa; Zou, Heng-fu - In: CESifo DICE Report 2 (2004) 1, pp. 10-14
Persistent link: https://www.econbiz.de/10005037378
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Der Dresdner Arbeitsmarkt – die qualifizierte Beschäftigung nimmt zu
Montén, Anna; Nagl, Wolfgang - In: ifo Dresden berichtet 18 (2011) 06, pp. 14-20
Seit 2005 steigt die Beschäftigung in der Landeshauptstadt Dresden. Der Beschäftigungsaufbau ist durch den Dienstleistungsbereich getrieben. Damit einher geht eine verstärkte Beschäftigung von (hoch)qualifizierten Arbeitnehmern. Im Gegensatz zu Sachsen oder Ostdeutschland weist Dresden eine...
Persistent link: https://www.econbiz.de/10009399669
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A Study on the application of 6-Sigma on the enhancement of service quality of fitness club
Cheng, Kuei-Mei; Hsu, Chin-Hsien; Huang, Chin-Huang - In: Quality & Quantity: International Journal of Methodology 46 (2012) 2, pp. 705-713
Persistent link: https://www.econbiz.de/10010539205
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Tipping as a strategic investment in service quality: An optimal-control analysis of repeated interactions in the service industry
Azar, Ofer H.; Tobol, Yossi - Volkswirtschaftliche Fakultät, … - 2006
We present an optimal-control model where tipping behavior creates reputation that affects future service. Tipping and reputation can evolve in four path prototypes: converging to an interior equilibrium; converging to minimum tips and reputation; and two prototypes that start differently but...
Persistent link: https://www.econbiz.de/10005619942
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High Grading Standards Improve Student Performance
Figlio, David N.; Lucas, E. Maurice - In: CESifo DICE Report 2 (2004) 4, pp. 21-26
Persistent link: https://www.econbiz.de/10005056403
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Recruiting High Quality Teachers
Dolton, Peter - In: CESifo DICE Report 2 (2004) 4, pp. 11-20
Persistent link: https://www.econbiz.de/10005037362