Bekhet, Hussain Ali; Al-Alak, Basheer Abbas Mahmood - In: International Journal of Banking, Accounting and Finance 5 (2014) 3, pp. 309-328
distributed to a convenient sample of 1,000 bank account holders in Malaysia. An e-statement usage model was proposed based on a … positive impact on behaviour. It was implied that financial institutions offering e-statement services should formulate bank …