Esta obra recoge lo mejor del debate sobre el mundo del futuro suscitado entre los teóricos de las relaciones internacionales, bajo el estímulo de los vientos de distensión que refrescaron el ambiente internacional en la década de los setenta. Se desarrolla a través de cuatro grandes...

Under what conditions is decentralization of facilities rational for a client-centered system of service or administration, and when is great centralization more cost-effective? Four aspects of decentralization are identified: (1) pluralization of facilities (e.g., service points or channels);...

A mathematical expression for the cost of maintaining a client-centered service organisation is derived. It shows the dependency of the total cost on the service-request load, the number of hierarchical levels of the organization, and the administrative costs. The mathematical formulation is...