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Analyse der Konformitätskosten – dargestellt am Beispiel des Kundenservice eines Versandhandelsunternehmens
Hoeck, Michael - In: Metrika 18 (2007) 1, pp. 61-82
context different costs of service quality are portrayed. In addition, benchmarking via Data Envelopment Analysis (DEA) is …
Persistent link: https://www.econbiz.de/10010995057
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PORTFOLIO PERFORMANCE BENCHMARKING WITH DATA ENVELOPMENT ANALYSIS
WONG, PHILIP Y. L.; LEUNG, STEPHEN C. H.; GILLEARD, JOHN D. - In: Asia-Pacific Journal of Operational Research (APJOR) 30 (2013) 05, pp. 1350011-1
(FM) benchmarking difficulties: FM performance benchmarking analysis is often unsophisticated, relying heavily on simple … development, FM strategy and planning. FM benchmarking with DEA can enhance continuous improvement in service efficiency and cost … saving. This will help reduce utility cost as well as pollution. This paper fills the gap in the research of FM benchmarking …
Persistent link: https://www.econbiz.de/10010882946
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Air transport performance: current evidences about the efficiency of Italian airports
Brida, Juan Gabriel; Fasone, Vincenzo; Monterubbianesi, … - In: International Journal of Business Performance Management 15 (2014) 4, pp. 351-371
This paper analyses the performance of Italian airports. We construct and estimate a data envelopment analysis, under Charnes, Cooper and Rhodes (CCR), Banker, Charnes and Cooper (BCC) and superefficiency models, in order to obtain efficiency scores for 14 airports for the period 2009-2011. In...
Persistent link: https://www.econbiz.de/10010944832
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Statistical evaluation of Data Envelopment Analysis versus COLS Cobb–Douglas benchmarking models for the 2011 Brazilian tariff revision
Costa, Marcelo Azevedo; Lopes, Ana Lúcia Miranda; … - In: Socio-Economic Planning Sciences 49 (2015) C, pp. 47-60
In 2011, the Brazilian Electricity Regulator (ANEEL) implemented a benchmarking model to evaluate the operational … efficiency of power distribution utilities. The model is based on two benchmarking methods: Data Envelopment Analysis (DEA) and …
Persistent link: https://www.econbiz.de/10011209824
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Analysing financial services industry using data envelopment analysis
Malhotra, Rashmi; Malhotra, D.K.; Lafond, C. Andrew - In: International Journal of Applied Management Science 1 (2009) 3, pp. 217-246
operations research technique, to evaluate the relative financial strength of thirteen financial services firms by benchmarking …
Persistent link: https://www.econbiz.de/10005078552
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Performance analysis on process level: benchmarking of transactions in banking
Burger, Andreas; Moormann, Jurgen - In: International Journal of Banking, Accounting and Finance 2 (2010) 4, pp. 404-420
detection and analysis of process inefficiency. The benchmarking of transactions reveals insights concerning the performance of … as well as the results of an application in a large organisation. The benchmarking approach is based on data envelopment …
Persistent link: https://www.econbiz.de/10009352864
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Financial sustainability and poverty outreach within a network of village banks in Cameroon: A multi-DEA approach
Piot-Lepetit, Isabelle; Nzongang, Joseph - In: European Journal of Operational Research 234 (2014) 1, pp. 319-330
order to increase, without trade-off, financial and social performance of inefficient MC2, a benchmarking approach combing … DEA and performance indicators has been developed. DEA is used for identifying best-practices and setting benchmarking … toward their goals, i.e., for implementing benchmarking. Complementarity of both approaches provides a tool box for improving …
Persistent link: https://www.econbiz.de/10010730163
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Benchmarking Warehousing and Distribution Operations: An Input-Output Approach
Hackman, Steven; Frazelle, Edward; Griffin, Paul; … - In: Journal of Productivity Analysis 16 (2001) 1, pp. 79-100
We developan input-output model of a warehouse system to assess operationalefficiency. Our model simultaneously accounts for all of thecritical resources (labor, space, storage and handling equipment)and the different workload requirements (broken case, full caseand pallet picking, storage and...
Persistent link: https://www.econbiz.de/10010866081
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Benchmarking sales staffing efficiency in dealerships using extended data envelopment analysis
Gonzalez-Padron, Tracy; Akdeniz, M. Billur; Calantone, … - In: Journal of Business Research 67 (2014) 9, pp. 1904-1911
efficiency and compares the efficiency scores to traditional financial benchmarking. Findings support the minimization of … increase dealer efficiency and generating a complementary approach to traditional financial ratio benchmarking in determining …
Persistent link: https://www.econbiz.de/10010869753
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Data envelopment analysis to the Italian university system: theoretical issues and policy implications
Agasisti, Tommaso; Bianco, Antonio Dal - In: International Journal of Business Performance Management 8 (2006) 4, pp. 344-367
policy and benchmarking implications. Using Data Envelopment Analysis (DEA), the individual university's efficiency is …
Persistent link: https://www.econbiz.de/10010669225