Nearly all Fortune 1000 firms claim to have downsized since the early eighties, and it is argued that information technology (IT) is responsible for this massive downsizing. However, earlier research has indicated that IT increases middle management. Even though the impact of IT on the middle...

The objective of this paper is to examine the association between Total Quality Management (TQM) practices and service quality in Malaysia's commercial banking industry. This study is based on empirical data collected from a survey of 101 middle management employees of 20 commercial banks in...

Strategic and corporate entrepreneurship have been widely acknowledged by scholars and executives alike as an effective means of revitalizing organizations to improve performance. Spurring entrepreneurial behavior and exploration within established organizations, however, remains a big challenge...

(VF)Les Technologies de l’Information et de la Communication (TIC) se sont développées, en particulier les intranets RH. L’objet de cet article est de répondre à la question suivante:un intranet peut-il être un outil de contrôle des pratiques de GRH de l’encadrement intermédiaire?...

This paper examines the interplay between top and middle level managers as strategy-making settles and in subsequent managerial action. It reports on an exploratory case study at a car service company that has an aggressive expansion strategy. The study examines the context and characteristics...

A new approach to quality policies in companies concerns the evaluation of the mission of top management. This topic has the goal to define the indispensable factors for top management to activate a new organisation in companies and afterwards to determine a pattern of social indicators...

This thesis analyses the relationship between strategy and management control systems. Its aim is to refine Simons’ four levers of control framework in studying the interactions between top and middle managers around management control tools in order to form and implement the strategy of the...

Middle management plays substantial role in creating core capabilities, innovation and competitive advantage of companies in knowledge economy. Our research indicates that while there may exist broad alignment between top management and middle management on general aspects of intra-company...

The middle management role in strategy execution remains a critical issue in the success of strategic initiatives. The management literature has viewed middle managers as 1) implementers of topmanagement defined strategic changes, 2) relationship managers in strategic-change programs and 3) key...