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ESSENCE AND MEANING OF LOGISTICS CUSTOMER SERVICE - EXAMPLE OF BIPROTRANS
KOZERSKA, MONIKA - In: Advanced Logistic systems 8 (2014) 1, pp. 85-92
Consumers and institutional buyers are becoming more demanding and expect a higher level of service. Firstly, a satisfied customer can become a source of acquiring new customers at no additional cost. Secondly, the service loyalty is generally cheaper. Should be remembered that low standards of...
Persistent link: https://www.econbiz.de/10011252858
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ESSENCE AND MEANING OF LOGISTICS CUSTOMER SERVICE - EXAMPLE OF BIPROTRANS
KOZERSKA, MONIKA - In: Polish Journal of Management Studies 8 (2014) 1, pp. 85-92
Consumers and institutional buyers are becoming more demanding and expect a higher level of service. Firstly, a satisfied customer can become a source of acquiring new customers at no additional cost. Secondly, the service loyalty is generally cheaper. Should be remembered that low standards of...
Persistent link: https://www.econbiz.de/10011241698
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Relationship marketing and customer loyalty:a customer service approach in nigerian companies. in nigerian companies.
Udegbe, Scholastica; Idris, Adekunle.A.; Olumoko, … - In: Manager Journal 12 (2010) 1, pp. 167-176
This paper examines relationship marketing and customer loyalty from the approach of customer service-using some … selected companies in Nigeria as a case study. The study clarifies the role of relationship marketing in customer services … relationship marketing in customer services to achieve customer loyalty. Structured, close ended questions were used to collect …
Persistent link: https://www.econbiz.de/10011075093
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The discourse of 'respect for customers'
Daskou, Sofia; Konstas, Despina D. - In: International Journal of Economics and Business Research 6 (2013) 4, pp. 400-410
Although consumers value respect and expect to be respected by providing firms (Daskou et al., 2004) it appears that some industries (i.e., telecommunications as per Vittore (2001) fail to apply respect for the customer. In an effort to address the utility of recognising, appreciating and...
Persistent link: https://www.econbiz.de/10010700700
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CUSTOMER SERVICE MANAGEMENT IN THE PUBLIC SECTOR. A MARKETING PERSPECTIVE.
COȚIU, MădălinaA. - In: Management Intercultural (2014) 31, pp. 105-111
development of a customer service management system in the reorganisation of public institutions based on marketing principles … of public institutions towards relationship marketing. The originality and novelty of this paper lie in the presentation …
Persistent link: https://www.econbiz.de/10011079501
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Managing Customer Value
Dodds, William B. - In: American Journal of Business 14 (1999) 1, pp. 13-22
of value marketing. The outcome of this linkage is the concept of strategic value management. Strategic value management …
Persistent link: https://www.econbiz.de/10005395092
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Satisfaction and pricing for accounting services to very small enterprises
Catenazzo, Giuseppe; Fragnière, Emmanuel; … - In: International Journal of Economics and Accounting 5 (2014) 2, pp. 145-164
managing directors of very small enterprises (VSEs) in Canton Geneva, Switzerland. 153 out of a random sample of 1,018 company …
Persistent link: https://www.econbiz.de/10010797720
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Decision-making structures in US and Japanese manufacturing affiliates in the UK : some similarities and contrasts
JH, Dunning - International Labour Organization (ILO), United Nations - 1986
policies, subcontracting, marketing methods, and the locus of authority; suggests that perhaps the time dimension explains many …
Persistent link: https://www.econbiz.de/10010966027
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A study of the employment effects and other benefits of collaboration between multinational enterprises and small-scale enterprises.
DL, Wright - International Labour Organization (ILO), United Nations - 1990
Persistent link: https://www.econbiz.de/10010966124
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The Effect of CRM Outsourcing on Shareholder Value: A Contingency Perspective
Kalaignanam, Kartik; Kushwaha, Tarun; Steenkamp, … - In: Management Science 59 (2013) 3, pp. 748-769
research has shown that outsourcing of back-office IS generally has a positive effect on shareholder value of the outsourcing … firm. Much less is known about the performance implications of outsourcing of another important IS function, namely, front … tasks. Previous, largely anecdotal evidence shows that the performance implications of outsourcing CRM range from very …
Persistent link: https://www.econbiz.de/10010990594