This article presents the findings of a survey among 613 firms in the Dutch hospitality industry adopting a demarcation perspective. The paper illustrates that innovation in this service industry is much higher and more varied than regularly reported. It further indicates that innovation...

This paper reviews and analyses the rationale for an innovation policy in services. It focuses on the relevance of the various categories of market and system failures, on the basis of economic arguments and some empirical evidence at EU level. Results show that market and system failures affect...

This Handbook brings together 49 international specialists to address an issue of increasing importance for the world’s post-industrial economies; innovation as it relates to services.

This comprehensive Handbook explores the interactions between the practice, policy, and theory of innovation. The goal is twofold: to increase insight into this dynamic process, searching for options to improve the effectiveness and efficiency of both policy and innovative practice, and to...

Starting from the perception of innovation as a multi actor, multi level strategic game, this paper addresses the role of strategic intelligence, more in particular of TA, in systemic innovation policies. First the history of TA in the US and Europe over the last 4 decades are described and its...

Science, Technology and Innovation Studies show that intensified user producer interaction (UPI) increases chances for successful innovations, especially in the case of emerging technology. It is not always clear, however, what type of interaction is necessary in a particular context. This paper...

In this paper we analyse the dynamics of three emerging innovation systems by using the system functions approach in which the underlying key activities that contribute to the build up of an innovation system are identified. The insights gained with respect to the dynamic functional patterns...