The purpose of this research was to investigate the impact of a customer service intervention and store design on store performance within a regional food retailing chain. A longitudinal study examines the organization's implementation of a customer service intervention which utilized new...

Technological advances in both the manufacturing and office sectors have emphasized the need to link processors and communications equipment into Local Area Networks (LANs) to facilitate communication and promote resource sharing. Interviews with designers and users of LANs revealed that a...