Ukko, Juhani; Tenhunen, Jarkko; Rantanen, Hannu - In: International Journal of Business Performance Management 10 (2008) 1, pp. 86-98
The design, implementation and use of Performance Measurement (PM) systems have been studied extensively. However, the literature shows little evidence on what kind of impacts PM practises have had on, for example, the performance of the operative level of an organisation. This paper focuses on...