Mendonca, Sandro; Cunha, Miguel Pina e; Kaivo-oja, Jari; … - Faculdade de Economia, Universidade Nova de Lisboa - 2003
This paper addresses the need for reliable action guidelines that can be used by organisations in turbulent environments. Building on current conceptual and empirical research, we suggest an analytical approach for the management of surprising and potentially damaging events. In order to do so...