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Analyse der Konformitätskosten – dargestellt am Beispiel des Kundenservice eines Versandhandelsunternehmens
Hoeck, Michael - In: Metrika 18 (2007) 1, pp. 61-82
context different costs of service quality are portrayed. In addition, benchmarking via Data Envelopment Analysis (DEA) is …
Persistent link: https://www.econbiz.de/10010995057
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LA CONCEPTION DE LA TECHNOLOGIE COMME BOITE NOIRE PAR LE CONTROLE DE GESTION BANCAIRE : LA MESURE DE LA PERFORMANCE OPERATIONNELLE DES AGENCES PAR LA METHODE DEA (DATA ENVELOPMENT...
Thenet, Gervais; Guillouzo, Raymond - HAL - 2002
En intégrant la variable technologique, cet article décline les concepts d'" X Efficiency " et de " performance productive ". En recourant à l'axiomatique DEA, appliquée au secteur bancaire, les auteurs évaluent la productivité administrative de l'activité " Accueil guichet " de 42 agences.
Persistent link: https://www.econbiz.de/10008924868
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Performance analysis on process level: benchmarking of transactions in banking
Burger, Andreas; Moormann, Jurgen - In: International Journal of Banking, Accounting and Finance 2 (2010) 4, pp. 404-420
detection and analysis of process inefficiency. The benchmarking of transactions reveals insights concerning the performance of … as well as the results of an application in a large organisation. The benchmarking approach is based on data envelopment …
Persistent link: https://www.econbiz.de/10009352864
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Financial sustainability and poverty outreach within a network of village banks in Cameroon: A multi DEA approach
Piot-Lepetit, Isabelle; Nzongang, Joseph - Département Sciences Sociales, Agriculture et … - 2014
order to increase, without trade-off, financial and social performance of inefficient MC2, a benchmarking approach combing … DEA and performance indicators has been developed. DEA is used for identifying best-practices and setting benchmarking … toward their goals, i.e., for implementing benchmarking. Complementarity of both approaches provides a tool box for improving …
Persistent link: https://www.econbiz.de/10010800966
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FACILITY MANAGEMENT BENCHMARKING: AN APPLICATION OF DATA ENVELOPMENT ANALYSIS IN HONG KONG
WONG, PHILIP Y. L.; LEUNG, STEPHEN C. H.; GILLEARD, JOHN D. - In: Asia-Pacific Journal of Operational Research (APJOR) 30 (2013) 05, pp. 1350013-1
(FM) benchmarking difficulties: FM performance benchmarking analysis is often unsophisticated, relying heavily on simple … development, FM strategy and planning. FM benchmarking with DEA can enhance continuous improvement in services' efficiency and … benchmarking by applying DEA which studies both soft and hard data, simultaneously. It also contributes to a future research of a …
Persistent link: https://www.econbiz.de/10010698175
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Financial sustainability and poverty outreach within a network of village banks in Cameroon: A multi-DEA approach
Piot-Lepetit, Isabelle; Nzongang, Joseph - In: European Journal of Operational Research 234 (2014) 1, pp. 319-330
order to increase, without trade-off, financial and social performance of inefficient MC2, a benchmarking approach combing … DEA and performance indicators has been developed. DEA is used for identifying best-practices and setting benchmarking … toward their goals, i.e., for implementing benchmarking. Complementarity of both approaches provides a tool box for improving …
Persistent link: https://www.econbiz.de/10010730163
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Benchmarking Warehousing and Distribution Operations: An Input-Output Approach
Hackman, Steven; Frazelle, Edward; Griffin, Paul; … - In: Journal of Productivity Analysis 16 (2001) 1, pp. 79-100
We developan input-output model of a warehouse system to assess operationalefficiency. Our model simultaneously accounts for all of thecritical resources (labor, space, storage and handling equipment)and the different workload requirements (broken case, full caseand pallet picking, storage and...
Persistent link: https://www.econbiz.de/10010866081
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Benchmarking sales staffing efficiency in dealerships using extended data envelopment analysis
Gonzalez-Padron, Tracy; Akdeniz, M. Billur; Calantone, … - In: Journal of Business Research 67 (2014) 9, pp. 1904-1911
efficiency and compares the efficiency scores to traditional financial benchmarking. Findings support the minimization of … increase dealer efficiency and generating a complementary approach to traditional financial ratio benchmarking in determining …
Persistent link: https://www.econbiz.de/10010869753
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Data envelopment analysis to the Italian university system: theoretical issues and policy implications
Agasisti, Tommaso; Bianco, Antonio Dal - In: International Journal of Business Performance Management 8 (2006) 4, pp. 344-367
policy and benchmarking implications. Using Data Envelopment Analysis (DEA), the individual university's efficiency is …
Persistent link: https://www.econbiz.de/10010669225
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A probabilistic neural network approach for modelling and classifying efficiency of GCC banks
Mostafa, Mohamed M. - In: International Journal of Business Performance Management 11 (2009) 3, pp. 236-258
Understanding the efficiency levels is crucial for understanding the competitive structure of a market and/or segments of a market. This study uses two artificial Neural Networks (NN) and a traditional statistical classification method to model and classify the relative efficiency of top Gulf...
Persistent link: https://www.econbiz.de/10010669311