Soderquist, Klas Eric; Godener, Armelle - In: International Journal of Business Performance Management 6 (2004) 2, pp. 107-132
presents a comprehensive literature review of the rationales, metrics and methods of performance measurement in R&D and NPD. It … introduces seven performance measurement perspectives: financial, customer satisfaction, strategic management, process management … measurement strategy and provides a platform for further academic research into R&D performance measurement. …