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Kundenintegration bei Finanzdienstleistungen

Enke, Margit; Poznanski, Steffi - Fakultät Wirtschaftswissenschaften, Technische … - 2005

Zur Erstellung maßgeschneiderter Dienstleistungen ist die Mitwirkung des Kunden (Kundenintegration) unerlässlich. Dem … Management von Kundenintegration auf Anbieterseite wird jedoch in der Praxis zu wenig Bedeutung beigemessen. Sie hat aber … fundmentalen Einfluss auf die Effizienz und Effektivität der Leistungserstellung. Der vorliegende Beitrag stellt Kundenintegration …

Persistent link: https://www.econbiz.de/10009207067

Healthcare through social computing: a case for publicâ€“private collaboration

Valverde, Jose A. - In: International Journal of Management and Network Economics 1 (2009) 3, pp. 343-355

Lately, a new trend has specially outreached on the Information Society that of Social Computing. Starting from a citizen-focused model of health seamless provision of services, this paper analyses some current Web 2.0 initiatives on the Health sector. These opportunities would not be fully...

Persistent link: https://www.econbiz.de/10009352693

Practice Prize Paper--Applying a Dynamic Model of Consumer Choice to Guide Brand Development at Jetstar Airways

Danaher, Peter J.; Roberts, John H.; Roberts, Ken; … - In: Marketing Science 30 (2011) 4, pp. 586-594

This paper describes the use of a marketing science model by Jetstar, a subsidiary of Australia's leading airline, Qantas, to effectively and profitably compete in the low-cost carrier marketplace. We trace the evolution of the Jetstar strategy from a baseline calibration of its initial...

Persistent link: https://www.econbiz.de/10010990365

Productivity in Service Systems: Towards a Managerial Framework

López, David; Pablos, Carmen de; Puerta, Enrique de la; … - In: Service Science 3 (2011) 3, pp. 223-238

This article addresses a relevant question arising in knowledge-intensive industries: modelling productivity; an important issue of increasing importance in developed economies, (Drucker [Drucker, P. 1999. Knowledge-worker productivity: the biggest challenge. California Management Review.],...

Persistent link: https://www.econbiz.de/10010990643

The concept study of Servqual method’s gap

Wolniak, Radosław; Skotnicka-Zasadzien, Bozena - In: Quality & Quantity: International Journal of Methodology 46 (2012) 4, pp. 1239-1247

Persistent link: https://www.econbiz.de/10010993040

The role of social interactions in building internal corporate brands: Implications for sustainability

Vallaster, Christine; Lindgreen, Adam - In: Journal of World Business 48 (2013) 3, pp. 297-310

This article examines internal brand building, which is defined as the alignment of a corporation and employees around a brand. The notion of social interactions may provide a valuable perspective on brand-related interactive space, in which top management communicates brand-related information...

Persistent link: https://www.econbiz.de/10010875175

ФОРМИРОВАНИЕ И РАЗВИТИЕ ИНТЕЛЛЕКТУАЛЬНЫХ СИСТЕМ САМООБСЛУЖИВАНИЯ: БАЗОВЫЕ ОПРЕДЕЛЕНИЯ

ПАВЛОВИЧ, КУЗЬМИН ПАВЕЛ - In: Бизнес Информ (2013) 3, pp. 231-235

В статье рассматриваются проблемы формирования систем самообслуживания потребителей. Данные процессы происходят в различных отраслях сервиса и определяются...

Persistent link: https://www.econbiz.de/10011216753

МЕТОДОЛОГИЯ ОРГАНИЗАЦИИ ИССЛЕДОВАНИЙ СИСТЕМЫ УПРАВЛЕНИЯ УСЛУГАМИ В РАМКАХ КУЛЬТУРНЫХ СОБЫТИЙ

АЛЕКСАНДРОВНА, ДЕДОВА МАРИЯ - In: ИЗВЕСТИЯ … (2013) 3, pp. 104-106

В статье рассматриваются современные подходы к изучению роли и значения культурных событий для социально-экономического развития территории. Предлагается...

Persistent link: https://www.econbiz.de/10011221333

Rwanda; Poverty Reduction Strategy Paper

International Monetary Fund (IMF); International … - 2008

Rwandaâ€™s Economic Development and Poverty Reduction Strategy provides a medium-term framework for achieving the countryâ€™s long-term development goals and aspirations as embodied in Rwanda Vision 2020, the seven-year Government of Rwanda programme, and the Millennium Development...

Persistent link: https://www.econbiz.de/10011244912

SERVICE LOGISTICS: LOGISTIFICATION OF SERVICE PROCESSES

GUBÁN, ÁKOS; KÁSA, RICHÁRD - In: Advanced Logistic systems 7 (2013) 1, pp. 43-50

The demand for improving business processes has a very wide range of literature and even very popular not only in academic life, but also among business experts. The topic is particularly actual even today as there is a lot of debate and confusion regarding to the boundaries and scope of...

Persistent link: https://www.econbiz.de/10011252868