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When Municipality is Partner in Business: A Mapping of Italian Experience

Gargani, Alessandro; Villani, Michela - In: Public Organization Review 13 (2013) 2, pp. 167-174

Municipal ownership of companies in Italy is a common phenomenon that underlines the attitude of local bodies towards …

Persistent link: https://www.econbiz.de/10010863391

School Choice and School Quality in the US

Nechyba, Thomas - In: CESifo DICE Report 2 (2004) 4, pp. 33-38

Persistent link: https://www.econbiz.de/10005037313

DETERMINANTS OF SERVICE QUALITY IN HIGHER EDUCATION

Jelena, Legcevic - In: Interdisciplinary Management Research 6 (2010), pp. 631-647

The purpose of the study is to report on an in-depth exploration of service quality in a higher education and to evaluate the relative efficacy of two measuring instruments of service quality (namely Higher Education PERF-ormance (HEd-PERF) and SERVPERF within a higher education setting. After a...

Persistent link: https://www.econbiz.de/10010633362

Customer perceived service quality in the supermarket and the discount store - Examination of a service quality measurement scale in a Swedish context

Anselmsson, Johan - Institutet för Ekonomisk Forskning, Ekonomihögskolan - 2006

Service has traditionally been a forceful competitive tool in grocery retailing. Lately discount stores has proven to be a winning concept within North European grocery re-tailing and this has evoked a renewed interest in service quality and grocery retailing. The overall aim of this study is to...

Persistent link: https://www.econbiz.de/10005626764