Corbett, Charles J. - In: Manufacturing & Service Operations Management 8 (2006) 4, pp. 330-350
The ISO 9000 series of quality management systems standards is widely diffused, with more than 560,000 sites certified in 152 countries as of December 2003. Anecdotal evidence suggests that global supply chains contributed to this diffusion, in the following sense. Firms in Europe were the first...