The objective of this paper is to examine the association between Total Quality Management (TQM) practices and service quality in Malaysia's commercial banking industry. This study is based on empirical data collected from a survey of 101 middle management employees of 20 commercial banks in...

The article offers some reflections on the important changes that local development has experienced along the last decades. In particular, it emphasizes the strong and increasing presence of uncertainties and the complex character of the actual urban and territorial problems. All this must be...

The Growth Share Matrix (BCG Matrix) was introduced by the Boston Consulting Group more than 35 years ago and is still in widespread use despite severe doubts as to its suitability. This paper summarizes the respective research results gathered over the years and illustrates the problems of the...

Modelling the design and implementation of urban water infrastructure (particularly decentralised systems) for strategic planning and policymaking requires detailed information of the spatial environment and quantitative knowledge of social preferences. Currently available models, however,...

In this technical guide we describe the Strategic Analysis and Knowledge Support System (SAKSS) concept developed by the International Food Policy Research Institute in response to the capacity gaps typically found in many African countries for generating and translating evidence into action....

The article offers the methodic approach to the development of the coordinated strategy of tourist and recreational cluster development which peculiarity is the account of the presence of competitive and cooperation interrelations of the professional participants of the tourist market. The...

The article of forming of intellectual support of the system of the strategic planning of activity of enterprise is reflected in the article. It is defined its main structural elements and the relationship between the components of intellectual potential, the phases of strategic planning and the...

The article conducts analysis of strategic planning in Ukraine and assesses its state and determines the place of strategy of development of higher school in the system of strategic plans of the state. It shows gaps of legislation in the field of formation of strategy of development of the...

Balanced Scorecard (BSC) is a system of management and an instrument of strategic planning, spread within business and industry, in state public institutions, as well as in non-profit institutions. BSC improves external and internal communication and also monitors the performance of an...