The paper focuses on the problems and pitfalls of process performance measurement in justice organizations and the possible negative on process performance. The characteristics and pitfalls of process performance measurement in justice organizations are analyzed with two case studies conducted...

This study introduces a process of building potential business models for a logistic service provider operating in a local food supply chain. As a starting point, the logistical service needs of different participants in regional food supply chains are analyzed. Based on the analysis, two...

Social media can enable and significantly increase the collaboration and learning from customers in various ways, for instance by novel social ways of providing and receiving feedback from new products and concepts. We have created a model that can support managers and researchers to better...

It is important to know the impacts that sales forecast errors have on the supply chain. Knowing the role of forecasting and the impacts of forecast errors creates a basis for defining a realistic target for forecast accuracy, identifying the most important customers and/or products to be...