This article investigates how, and with what success, global organisations design computer-based systems for knowledge sharing which aim to balance centralised and standardised approaches against more diverse local needs. The empirical basis for the article is provided by an analysis of two...

In contemporary organizations, significant emphasis is placed on the processes of knowledge sharing and learning, which are increasingly seen as crucial to organizational success. Information and communication technologies play an important role in these areas, but to many there is a lack of...

Much organisational effort has been put into knowledge management initiatives in recent years, and information and communication technologies (ICTs) have been central to many of these initiatives. However, organisations have found that levering knowledge through ICTs is often hard to achieve....

Globalizing knowledge economies foster conditions that intensify the role and value of organizational reputation risk. In a holistic, enterprise focused era reputation is a key strategic construct that can act as a boundary object linking communities within and between organizations. Yet...

This paper describes case study based research on the use of innovative computer-based decision support systems introduced into corporate lending processes in a major UK bank. It describes how the new technology was implicated in shifting boundaries: within the sector as a whole and in specific...

In this paper we introduce concepts that build a theoretical notion of reputation risk and establish the need to extend our approach to managing such risk.. The existing literature on reputation risk has tended to be reactive and focus on immediate business threats rather than trying to...

The recent major changes in the general insurance sector have significantly increased the need for the development and use of IT for business innovation. This paper uses the case study method to explore how a Jamaican general insurance company responded to these pressures by establishing a...