Here is an analysis of the effect of the ISO 9000 certification on the economical results of Russian companies through the use of the propensity score matching (PSM) method, a method which had proven itself reliable at dealing with the selection problems that were highly likely to arise in this...

With increasing globalization, the intense competition and customer-pressure have spurred many producers from developing/ emerging countries to adopt the best management and organizational practices. The quality issues are paramount for automotive manufacturing. The multiplicity of Quality...

The financial and banking services are offered by the banks to their customers reflect, in their essence, the character of the process oriented through the market and the customer. The quality of the procedural elements - the contact personnel (human resources), the physical support of the...

The paper deals with quality management in the sector of Tourist Information Centres (TIC) in the Czech Republic and the development of the quality management systems in the sector as part of the national quality management system in tourism. Since the TICs perform a prominent role in...

We are experiencing a convoluted period regarding the answers to the questions about the European Union integration. We are trying to determine the criteria of existence on the EU market, a developing market in itself or rather one that is trying to adjust to the global market. Could the...

This article illustrates the new perspectives of the Faculty of Management related to the quality management system implementation: the strategy, the objectives, the responsabilities.

The material presents the main characteristics of the OCD adapted to the higher education system and the quality management principles.

In this mateial some of the most important aspects related to the quality assurance for their bussiness plan, sma;; and medium sized enterprises are pointed out the functional processual approach, the modely of the implementation of the quality management system for the small and medium sized...

Organization maturity assessment aims to determine its ability to continuously monitor the external environment to identify opportunities, trends and risks, and internal environment to determine the capability of its processes to achieve planned objectives. The purpose of the organization's...

The article describes the latest trends in quality management in small and mediumsized companies. The author classifies quality as a subset of marketing management, which is known in modern marketing as customer relationship management. The original concept of quality control based on the...